Customer sales and support

Customer Support & Sales Executive 📍 Location: Dudheshwar road, Ahmedabad 💼 Job Type: Full-time 🏷️ Company: Fashion Floor India About the Role Fashion Floor India is looking for a Customer Support & Sales Executive who loves talking to customers, understands fashion and has the ability to turn enquiries into sales. You’ll be the voice of our brand—helping customers choose the right outfits while ensuring a smooth and personalised shopping experience. What You'll Do - Handle customer queries through WhatsApp, Instagram & calls - Help customers with size, fit, fabric, styling & product selection - Convert enquiries into orders through effective communication - Follow up with interested customers and abandoned enquiries - Recommend products through upselling & cross-selling - Handle order, delivery, exchange & return-related queries - Resolve customer concerns professionally - Coordinate with the internal team for customer/order issues - Maintain customer follow-ups and achieve sales targets We’re Looking For - 1–3 years experience in customer support, sales, ecommerce or fashion retail - Excellent Hindi & English communication skills - Gujarati is an added advantage - Confident, persuasive and customer-friendly personality - Good fashion sense and interest in women's fashion - Comfortable handling WhatsApp, Instagram and basic computer tools - Target-oriented with strong follow-up skills Why Join FFI? ✨ Work with a growing D2C fashion brand ✨ Learn ecommerce, fashion sales & customer experience ✨ Performance-based growth opportunities ✨ Creative and fast-paced work environment If you love fashion + people + sales, we’d love to have you on our team!