Customer Support Executive

💼 Job Title: Customer Support Executive (International Voice Process)

🏢 Company: Alorica

📍 Location: RMZ Eco Space, Pritech Park, Bellandur, Bangalore

🕒 Work Timing: US Shifts

📋 Reports To: Team Manager

🎓 Education: Minimum 10+2 years of formal education

📈 Experience: Open to both Freshers & Experienced Candidates

🧾 About Alorica

• Alorica is a global leader in Customer Experience (CX) solutions and Business Process Outsourcing (BPO), offering services such as customer support and digital transformation.
• We proudly serve Fortune 1000 companies across diverse industries.

At Alorica, we believe in being connected, bold, relentless, and true.

🎯 Position Overview

• As a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services.
• Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving — primarily over the phone.

🛠️ Key Responsibilities

• Answer customer inquiries related to products, services, pricing, and company policies
• Resolve customer issues and complaints with appropriate solutions
• Explain product features, benefits, and availability
• Handle customer orders, billing, and payment transactions
• Update and maintain customer account information
• Assist with returns and service exchanges
• Escalate complex issues to supervisors or specialized departments
• Maintain accurate records of customer interactions
• Ensure a positive and professional attitude at all times
• Collaborate with internal teams to ensure smooth service

🧠 Key Skills & Competencies

• Good spoken English (Neutral or Reduced MTI/RTI)
• Strong reading comprehension
• Critical thinking and problem-solving skills
• Empathy and patience
• Service-oriented mindset
• Flexibility and adaptability
• Basic computer and desktop navigation skills
• Accountability and ownership
• Team coordination and collaboration

💰 Salary Package

👩‍🎓 For Freshers

CTC: ₹3,20,000 per annum

Take-Home: Approx. ₹22,000/month

👨‍💼 For Experienced Candidates

CTC: Up to ₹3,50,000 per annum

Take-Home: Approx. ₹25,000/month

• Perks -Nigh shift allowance 200 Per day( Need to clock in minimum 2hrs from 12.00AM to 6.00 AM) only then candidate will be eligible for Night Shift allowance.
• Variable Pay -Joining Bonus of 10,000 post completing 90 Days.
• One way cab facility from 8.00 PM to 8.00 AM

🚀 Why Join Alorica?

• Be part of a global leader in CX and digital transformation
• Work in a dynamic, inclusive, and growth-focused environment
• Opportunity to build a long-term career in a high-demand industry
• Continuous learning and professional development

Join a team that’s connected, bold, relentless, and true.