Virtual Jewellery Consultant

Designation: Virtual Jewellery Consultant (D2C)
Location: - Hawa Sadak – Civil lines- Jaipur
Employment Type- Full time

Role Description:

Join Raniwala Jewellers Pvt. Ltd., as a dynamic Sales Maverick, representing our luxury brand across all customer touchpoints. You’ll handle inquiries via social media, WhatsApp, calls, emails, and video consultations while delivering exceptional service. Your role includes providing product and style guidance, identifying upsell and cross-sell opportunities, maintaining customer records, and ensuring swift resolution of queries. You may also travel for shows and pop-ups as needed. If you’re driven, customer-focused, and passionate about sales, we’d love to have you shine with us.

Key Responsibilities:

1. Manage all aspects of customer interaction, including social media (Instagram/Facebook), WhatsApp, voice calls, emails & video calls.

2. Ensure a high level of customer satisfaction and explore upsell and cross-sell opportunities within the existing customer base to maximize revenue.

3. Resolve customer inquiries and requests promptly, ensuring strong customer satisfaction.

4. Offer necessary consultations to customers and direct them to the relevant department.

5. Maintain records of customer interactions and feedback.

6. Provide style and product consultancy to customers to drive sales.

7. Travel for shows/ pop-ups if required

Qualifications:

1.     Effectively manage customer interactions, track leads, and enhance customer relationships.

2.     Strong interpersonal and communication skills, both written and verbal, to engage effectively with HNI clientele.

3.     A keen understanding of the luxury and lifestyle sector, including the latest industry trends and customer preferences.

4.     Problem-solving abilities and the capacity to handle customer inquiries and resolve issues efficiently.

5.     Bachelor's degree in Business, Marketing, or a related field is preferred

Must have skills:

1. Customer Service skills

2. Excellent communication and interpersonal skills

3. Knowledge of jewelry trends and styles

4. Experience in the luxury industry and in sales