Business Analyst – Healthcare IT

Key Job Details:

●     Work Location: Chennai

●     Reporting To: Head – IT

●     Indirect Reporting: Strategy Team

We are seeking a proactive and detail-oriented Business Analyst with strong healthcare domain expertise to support business and technology initiatives across our healthcare operations. The ideal candidate will play a key role in understanding business requirements, coordinating with stakeholders, supporting QA/testing activities, and ensuring successful implementation of technology solutions across clinics and healthcare operations.

This role requires a strong understanding of healthcare workflows, requirement gathering, testing methodologies, stakeholder coordination, and documentation management. The candidate should be comfortable working closely with development teams, internal users, and business stakeholders to ensure timely and high-quality project delivery.

Key Responsibilities

●     Analyze user requirements, business challenges, and enhancement requests to define functional requirements and expected outcomes.

●     Work closely with business users, operations teams, developers, and stakeholders to gather, clarify, and document requirements.

●     Prepare Business Requirement Documents (BRDs), functional specifications, workflows, user stories, process maps, and related project documentation.

●     Coordinate discussions between development teams, subject matter experts, internal users, and client-facing teams to clarify requirements and resolve issues.

●     Participate in solution planning, requirement prioritization, and implementation tracking activities.

●     Define and support testing strategies across manual, exploratory, functional, integration, smoke, regression, and performance testing activities.

●     Create, execute, and maintain test cases, test scenarios, test data, and other QA artifacts.

●     Identify, track, document, and escalate issues, bugs, risks, and change requests throughout the project lifecycle.

●     Support smooth rollout and implementation of initiatives through pre-implementation, go-live, and post-implementation activities.

●     Prepare and maintain daily activity reports, project trackers, status updates, and documentation repositories.

●     Coordinate with internal departments and external stakeholders for project-related activities and deliverables.

●     Ensure documentation accuracy, completeness, and version control across projects.

●     Contribute towards process improvement initiatives and support organizational growth through structured analysis and execution.

Metrics & Organizational Management

Performance Metrics

●     Turnaround Time (TAT)

●     Customer Satisfaction

●     Requirement Understanding & Execution

●     Documentation Accuracy & Completeness

●     QA Testing Effectiveness

●     Stakeholder Coordination & Communication

●     Timely Project Delivery

Mandatory Skills & Competencies

A. Core Functional Skills

●     Strong understanding of business analysis methodologies and requirement gathering techniques.

●     Hands-on experience in QA testing, including functional, integration, smoke, regression, and exploratory testing.

●     Ability to analyze workflows, identify gaps, and recommend process improvements.

●     Experience preparing BRDs, FRDs, user stories, process documents, test cases, and related artifacts.

●     Strong coordination skills with development teams, business users, and operational stakeholders.

●     Ability to track issues, prioritize tasks, and manage multiple activities simultaneously.

●     Good understanding of software development lifecycle (SDLC) and implementation processes.

B. Healthcare Domain Expertise

●     Strong functional knowledge of healthcare operations, workflows, and systems.

●     Mandatory experience working with hospitals, large clinics, or healthcare service organizations.

●     Understanding of healthcare processes including patient workflows, clinic operations, billing, appointments, EMR/EHR systems, or healthcare applications is highly preferred.

C. Behavioral Competencies

●     Strong analytical and problem-solving abilities.

●     Excellent communication and stakeholder management skills.

●     Strong ownership mindset with the ability to independently drive tasks to closure.

●     Good time management and prioritization skills in fast-paced environments.

●     Ability to work collaboratively across teams and manage changing business requirements.

●     Customer-focused approach with strong attention to detail.

Tools & Technical Skills (Mandatory)

●     Strong proficiency in MS Excel, Word, and PowerPoint

●     Experience with requirement management and documentation tools

●     Familiarity with QA/testing tools and bug tracking systems is preferred

●     Comfortable working with shared drives, collaboration tools, and project trackers

●     Basic understanding of SQL, reporting tools, or healthcare applications is an added advantage

Preferred Skills

●     Experience in healthcare IT implementations or digital transformation initiatives

●     Exposure to EMR/EHR, HIS, CRM, or healthcare workflow systems

●     Experience coordinating with cross-functional teams across operations and technology

●     Knowledge of Agile, Scrum, or project management methodologies is an advantage

Qualifications & Experience

●     Bachelor’s or Master’s Degree in Business Management, Healthcare Management, IT, or related discipline

●     Minimum 3 years of experience in a similar Business Analyst / Healthcare IT role

●     Mandatory experience in hospitals, large clinics, or healthcare organizations

●     Strong understanding of healthcare business processes and operational workflows

●     Experience handling client interactions and supporting growing business operations

Mandatory Requirements

●     Fluency in written and spoken English

●     Strong communication, teamwork, and interpersonal skills

●     Ability to understand and analyze business requirements effectively

●     Hands-on QA testing experience

●     Ability to coordinate effectively with development teams and business users

●     Strong documentation and reporting capabilities

●     Ability to work in a fast-paced and evolving business environment