Business analyst

Hiring: ServiceNow Business Analyst / ServiceNow ITSM Consultant

📍 Location: PAN India (Tier 1 Cities)
🏢 Work Mode: 5 Days Work From Office
💰 Budget: Up to ₹2.5 LPM
📅 Contract Duration: 12 Months
⏳ Experience: 8+ Years
📌 Notice Period: Immediate to 30 Days Preferred

🔹 Key Skills Required

• ServiceNow Platform Experience
• Business Analysis & Requirement Gathering
• Agile / Scrum Methodologies
• Process Mapping & Gap Analysis
• User Story Creation
• UAT Management
• Stakeholder Management
• Excellent Communication Skills

🔹 ServiceNow ITSM Expertise

• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Service Catalog
• Flow Designer
• Business Rules
• Client Scripts
• IntegrationHub
• SLA & Reporting
• CMDB Fundamentals

🎓 Mandatory Certification

• ServiceNow Certified System Administrator (CSA)

⭐ Preferred Certifications

• ServiceNow Business Analyst Certification
• ITIL Foundation
• ServiceNow ITSM Consultant
• CIS – ITSM (Preferred / Mandatory if requested by client)