Customer support representative

Responsibilities:

Customer support representative

Customer Interaction:

Respond to customer inquiries promptly and professionally via phone, email, and chat.
Provide accurate information about products, services, and company policies.
Assist customers in navigating our website or using our products/services.
Issue Resolution:

Investigate and resolve customer complaints, concerns, or issues in a timely and effective manner.
Collaborate with other departments to escalate and resolve complex problems.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Product Knowledge:

Stay informed about company products, services, and promotions to provide accurate information to customers.
Continuously update knowledge of industry trends and competitors to better assist customers.
Communication Skills:

Communicate effectively and professionally with customers and internal teams.
Clearly articulate solutions and instructions to customers.
Team Collaboration:

Collaborate with other team members and departments to improve overall customer experience.
Provide feedback to the team and contribute to ongoing process improvement.
Documentation:

Document and maintain customer records with accurate information.
Contribute to the development and improvement of customer support resources.
Customer Feedback:

Collect and analyze customer feedback to identify trends and areas for improvement.
Work with the team to implement changes based on customer feedback.