Customer support executive

We are a product-based Ecommerce Company with our own ecommerce portal ubuy.com offering our services worldwide. We are looking for candidates with excellent communication skills, a good typing hand, a customer-centric approach, multitasking skills, and adaptability to the dynamic nature of the e-commerce business. Ubuy.com is an online E-commerce portal that helps you in getting what you need.

Our Requirements
Strong communication skills & active listening.
Excellent writing skills.
Excellent typing skills.
Graduation in any discipline.
Good presentation skills.
Comfortable with MS office tools.
Handle social media platforms.
Ability to handle chats & emails.
Familiar with CRM systems & practice.
Handle customers escalation, provide appropriate solution and follow up to ensure solution.
Customer Orientation.
Follow communication procedures, process & Guidelines.
Take the extra mile to engage customers.
Ensure customer satisfaction and provide professional customer support.
Communicating & coordinating with collogues as necessary.
Maintain a positive, empathetic and professional attitude toward customers.
Responding quickly to customers inquiries on chats, emails & calls.
Should be Comfortable with rotational shift.