Customer care

Job Summary:

We are looking for a dynamic and customer-focused Customer Representative with excellent written and verbal communication skills in English. This role is ideal for freshers who are eager to learn, communicate effectively, and provide exceptional customer service.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a professional manner.
• Provide accurate information and resolve customer concerns efficiently.
• Maintain a positive and empathetic attitude toward customers.
• Document and track customer interactions and feedback.
• Collaborate with internal teams to ensure customer satisfaction.

Requirements:

• Strong written and verbal communication skills in English.
• Ability to handle customer queries with patience and professionalism.
• Basic computer knowledge and familiarity with customer service tools.
• Problem-solving skills and a proactive approach to addressing issues.
• A team player with a willingness to learn and grow.