Facility Manager

Facility Manager (FM) – Darkstore Hub

Role Overview

We are looking for an energetic and detail-oriented Facility Manager (FM) to lead the day-to-day operations of our Darkstore Hub. The FM will be responsible for ensuring seamless pickup and delivery coordination, managing a ground team, and maintaining high service quality and operational efficiency.

Key Responsibilities

1. Order Coordination

• Assign pickups and deliveries to riders at zone level, slot-wise.
• Ensure daily completion of tasks as per schedule.

2. Hub Operations Management

• Oversee darkstore operations including:
  • Cloth sorting
  • Ironing flow
  • Packing
  • Dispatch
• Implement and monitor the token arrangement system and quality of ironing.
• Supervise zone-wise delivery section activities.

3. Team Leadership

• Conduct daily briefings and morning calls with ironers and delivery executives.
• Track attendance and manage weekly rosters for riders and ironers.
• Drive team motivation and enforce performance standards.

4. Performance Monitoring

• Own KPIs related to:
  • Timely dispatch
  • Service quality
  • Turnaround time (TAT)
• Report daily operational metrics and escalate delays or issues.

5. Customer & Zone Handling

• Understand local zones and routes for optimized planning.
• Address and resolve on-ground customer complaints and escalations promptly.

What We're Looking For

Experience

• 1–3 years of experience in last-mile logistics or ground operations (darkstores, delivery hubs, or similar environments).
• Prior experience managing a team of 10+ people.

Skills & Competencies

• Strong leadership and communication skills.
• High adaptability in a startup-paced environment.
• Hands-on approach with a problem-solving mindset.
• Familiarity with route planning and basic technology tools.

Ideal Candidate Profile

• Operations-focused professional with experience in logistics, delivery hubs, darkstores, warehousing, or facility management.
• Comfortable managing riders, delivery executives, and operational staff.
• Able to handle customer escalations and ensure smooth day-to-day hub operations.
• Data-driven mindset with ownership of operational KPIs and service quality.