Team Lead
believer infoserv consultancy, Gurgaon, Haryana, India
Job Title: Team Leader โ Operations (Telecom process BPO)
๐ Location: Jaipur
๐ Qualification: Graduate Mandatory
๐ค Experience: Minimum 2 Years On Paper as Team Leader (Chat Process Mandatory โ Telecom Background Required)
๐ฐ Salary: Up to โน7.5 LPA
๐ฅ Open Positions: 2
๐ Working Days: 5.5 Days Working
๐ Shift: Rotational Shift
๐ Cab Facility: Available
๐ Interview Mode: Virtual
๐ Joining: Immediate Joiners Preferred
๐งโ๐ผ Key Responsibilities:
โข Manage and lead telecom chat support team
โข Monitor KPIs, productivity & performance
โข Handle escalations and ensure resolution
โข Maintain quality & SLA adherence
โข Coach and mentor team members
๐ ๏ธ Skills Required:
โข Telecom Process Experience (US-Based Client Preferred)
โข Chat Process Experience
โข Team Handling
โข KPI Management
โข Escalation Handling
โข Communication Skills
Jaipur, Rajasthan, India
Jaipur, Rajasthan, India
Team Lead
(Based On Interview)
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