Customer Service Specialists CSS

Customer Handling Follows the Sales Process for each transaction. Maintains Customer data for follow-up in the Follow up Register Solicits Customer Feedback , ensures completion of PDF as per process Merchandising and Ticketing Displays Stock as per the Merchandising Standards. Prints and put up the Tickets as per the Standards. Highlights SLM3, 4, 5 with Limited Stock Ticket and U SAVE. Product Hygiene  Charges the demo units daily Cleans the demo units daily Keeps them connected to Security Devices- if there is any discrepancy do an entry in the maintenance register. Complaint Handling  Follows the complaint handling process. In case of escalations takes the customer to the CSD Desk and does a handover to the staff. PEOPLE Self Grooming Maintains Personal Grooming as per company standards Punctuality Adheres to the Shift assigned Enters Shift Details in the FMR Daily Training Updates knowledge by attending training programs when nominated Clears training assessments basis criteria defined. Briefing Attends  Daily CSS Briefing MEASUREMENTS AND TARGETS (Financial, Customers, Inventory etc.) Review Parameters Enters Daily Sales in the Individual Sales Tracker   Internal Circulation Only Page 1 Infiniti Retail Ltd. INVENTORY Review Declares Defective and Soiled Products Handles Section Stock with care to avoid Damages and Breakage Identifies and hands over the Defective and Non Saleable Products to the ADM on a daily basis PROCESS Global Count Does a daily count of the Section Inventory as per process and reports discrepancies if any as per process. PID Counts stocks as per the Count Sheet and hands it over to the ADM Billing Does daily billings using MPOS  

Required experience 6 month to 3 years 

on site surat location