Customer Relationship Manager

1. Lead & Customer Management

• Record details of every walk-in, call, or online inquiry.

• Update the CRM system with customer profiles, preferences, and visit history.

• Assign leads to sales representatives based on product or region.

  2. Follow-ups & Communication

  • Schedule and manage customer follow-ups (calls, WhatsApp, SMS, or emails).

  • Send product offers, reminders, or service notifications.

  • Track customer responses and conversion progress.

    3. Sales Support

    • Coordinate between sales staff and management.

    • Prepare and send quotations, invoices, and order updates.

    • Ensure customer data is updated after every sales interaction.