Job Description – Email Support Executive (1 Year BPO Experience)

Job Title: Email Support Executive
Experience: 1 Year in BPO (Email/Customer Support)
Location: Bengaluru
Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused Email Support Executive with at least 1 year of experience in the BPO industry. The ideal candidate will be responsible for handling customer queries via email, resolving issues efficiently, and delivering an excellent customer experience while maintaining quality and productivity standards.

Key Responsibilities

• Respond to customer emails in a timely and professional manner.

• Resolve customer queries, complaints, and service requests accurately.

• Maintain high standards of written communication and grammar.

• Escalate complex issues to the appropriate internal teams when required.

• Ensure all customer interactions are documented accurately in the CRM system.

• Meet daily productivity, quality, and SLA targets.

• Follow company policies and standard operating procedures.

• Work collaboratively with team members to improve customer satisfaction.

Required Skills

• Minimum 1 year of experience in a BPO Email Support process.

• Excellent written communication skills in English.

• Strong typing and email drafting skills.

• Good analytical and problem-solving abilities.

• Basic knowledge of MS Office and CRM tools.

• Ability to multitask and work in a fast-paced environment.

• Customer-centric approach with attention to detail.

Eligibility

• Graduate in any discipline.

• Minimum 1 year of relevant BPO Email Support experience.

• Willingness to work in rotational shifts, if required.

• Immediate joiners are preferred.

Preferred Skills

• Experience handling international customer support.

• Knowledge of ticketing tools such as Zendesk, Freshdesk, or Salesforce.

• Ability to handle customer escalations professionally.

Salary: As per company standards (based on experience and interview performance).

Benefits:

• Performance incentives

• Health insurance

• Paid leave

• Career growth opportunities

• Training and development programs