Receptionist

• Handle all client inquiries via phone, email, and social media promptly.
  
• Redirect new leads and inquiries to the Sales/Marketing team and coordinate for conversions.
  
• Manage front-desk operations including clinic opening/closing, key handling, and basic housekeeping coordination.
  
• Schedule appointments and ensure smooth coordination with doctors/therapists.
  
• Maintain accurate client records and treatment details in the system.
  
• Ensure medical consent forms are completed and billing, invoicing, and collections are handled correctly.
  
• Follow up with clients for appointments and support a positive clinic experience.
  
• Collect client feedback and handle basic complaints.
  
• Support sales promotions and maximize walk-in conversions ethically.

Requirements

• 1–4 years of experience in front desk or client relations (healthcare/retail preferred).
  
• Strong verbal and written communication skills in English and local language(s).
  
• Basic knowledge of CRM systems, billing, and MS Office.
  
• Excellent customer service and interpersonal skills with a patient-centered mindset.
  
• Ability to multitask, manage time effectively, and remain calm under pressure.
  
• Basic understanding of medical terminology and healthcare operations.
  
• Attention to detail and high level of accuracy in data entry and record keeping.
  
• Willingness to work flexible hours, including weekends and evenings, as required.
  

• Any Graduate
  
• 1–4 years of experience in client relations/front desk roles in retail or healthcare organizations