IT Support Engineers

An IT Support Engineer provides technical assistance to end-users and ensures smooth operation of IT systems. They troubleshoot hardware, software, and network issues, maintain IT infrastructure, and act as the bridge between technical teams and business users.

Key Responsibilities

• Technical Support

  • Diagnose and resolve hardware, software, and networking problems.

  • Provide remote and on-site support for desktops, laptops, printers, and mobile devices.

  • Assist with software installations, updates, and configurations.

• System Maintenance

  • Monitor IT systems for performance and security.

  • Perform routine maintenance and backups.

  • Ensure compliance with IT policies and data protection standards.

• User Assistance

  • Respond to help desk tickets and service requests.

  • Train staff on IT tools, applications, and best practices.

  • Document solutions and create user guides.

• Infrastructure Support

  • Assist in managing servers, networks, and cloud systems.

  • Collaborate with IT teams on upgrades and deployments.

  • Support cybersecurity measures and incident response.