Customer Service Associate

Your Compass in the Health Fitness Journey Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals. Since 2003, our dedicated team has worked hard to create an exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts, including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles. The Role Job Summary: We re offering a competitive salary of $1,500 to $3,500 a month for our next Customer Service Associate! Were looking for someone helpful and professional who can give our customers the best service and support possible. Youll be the first one our customers reach out to, and youll take care of all their questions and complaints with a smile and aplomb. Plus, youll help with orders, payments, and deliveries, making sure our customers are happy and loyal. Benefits: Health insurance Performance bonus Paid leave Flexible work arrangements with the possibility of work-from-home - good for single parents, women, minorities, etc. Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for. We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email. If you dont receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company. Your responsibilities will include: Respond to calls and emails and answer customers questions and concerns about products and services. Provide information and guidance about product features, pricing, availability, and promotions. Process orders, payments, and refunds and track deliveries. Respond to complaints and issues and escalate them when needed. Follow up with customers and collect feedback. Keep accurate and up-to-date records of customer experiences and transactions in your CRM system. Collaborate with others in your team and department to deliver the highest quality of customer service. Ideal Profile Qualifications and Skills: High school diploma or equivalent At least 3 years of experience in customer service, preferably in a related industry Proficient in using common office software systems such as Excel Excellent phone etiquette and communication skills, both verbal and written Strong customer service and problem-solving skills, with the ability to handle difficult situations and customers Ability to work independently and as part of a team Attention to detail and accuracy Willingness to learn and adapt to changing customer needs and preferences Whats on Offer Flexible working options Leadership Role Fantastic work culture Role: Customer Service Industry Type: Fitness & Wellness Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Health insuranceExcelSocial mediaCustomer serviceCustomer Service AssociateFactCRM