Automation

Scripting Language Ansible  Terraform Python Powershell

significant experience writing ANSIBLE and PHYTHON modules

Strong knowledge of AWS Cloud

Experience in DevOps and GitOps models with infra as code  config as code  policy as code  etc

Proficient in translating designs into fully developed ANSIBLE CODE

Solid understanding of cloud networking concepts  subnets  routing  load balancing  firewalls  and cloud security

Experience in enterprise scale environments  building highly available IaaS and PaaS solutions

Understanding of landing zones  cloud native security  monitoring and logging tools  and Well Architected Framework principals

Experience with containers related technologies and CICD tools   Jenkins  pipelines  container repos  etc

Experience in programming and infra automation tools   Terraform  Ansible  Java  python  etc

Experience in Cloud logging  monitoring  and observability tools

Proficient in at least one scripting language  i e  Bash  Python

Strong analytical  problem solving and organizational skills

Excellent communication skills

Excellent collaboration skills and ability to work in a global team

Disaster Recovery: Develop and maintain disaster recovery plans, ensuring business continuity in case of system failures.

Performance Tuning: Perform performance tuning and optimization of applications and infrastructure to enhance system efficiency.

Security Management: Implement and manage security measures to protect environments from vulnerabilities and threats.

Training and Mentoring: Provide training and mentoring to junior team members, fostering a culture of continuous learning and improvement.

Qualifications:

Experience: 8-10 years of experience in supporting Five9 Contact Center, MS Teams Voice, and Avaya Telephony System environments.

Technical Skills:

Five9 Contact Center:

Strong knowledge of Five9 Contact Center solutions, including Virtual Contact Center (VCC) and Workforce Optimization (WFO) 

Proficiency in configuring and managing Five9 environments, including call routing, IVR, and reporting 

Experience with Five9 monitoring and performance tuning tools (e.g., Five9 Performance Dashboard, Five9 Analytics) 

MS Teams Voice:

Strong knowledge of Microsoft Teams Voice solutions, including Teams Phone with Calling Plan, Direct Routing, and Operator Connect 

Proficiency in configuring and managing Teams Voice environments, including PSTN connectivity, call routing, and voicemail 

Experience with Teams Voice monitoring and performance tuning tools (e.g., Microsoft Teams Admin Center, Call Quality Dashboard) 

Avaya Telephony System:

Strong knowledge of Avaya telephony solutions, including Avaya Aura, Avaya IP Office, and Avaya OneCloud 

Proficiency in configuring and managing Avaya environments, including SIP trunking, call routing, and unified communications 

Experience with Avaya monitoring and performance tuning tools (e.g., Avaya System Manager, Avaya Communication Manager) 

Problem-Solving: Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues.

Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Certifications: Relevant certifications in Five9, Microsoft Teams, and Avaya technologies are a plus.

Team Player: Ability to work collaboratively with IT teams, vendors, and end-users.

Preferred Skills:

Experience with other telecommunication platforms (e.g., Cisco, Zoom).