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Technical Support Specialist

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Technical Support Specialist

Technical Support

Metadologie, Jaipur, Rajasthan, India

Job Description

  • Key Responsibilities


    Respond to internal Slack queries with accurate and timely technical guidance
  • Troubleshoot issues across internal tools, product stack, and workflows
  • Diagnose and resolve basic to intermediate full-stack related issues (frontend, backend, APIs, databases, deployments)
  • Maintain and regularly update SOPs, checklists, and technical documentation
  • Capture and document technical discussions, decisions, and resolutions to maintain a single source of truth
  • Escalate complex or critical issues to the engineering team with clear, structured summaries
  • Track recurring issues and suggest improvements in processes, tools, or documentation
  • Ensure quick response time and reliable follow-through on assigned task

    Required Skills


    • Solid understanding of modern web stacks (Frontend, Backend, APIs, Databases)
    • Working knowledge of full-stack concepts such as:
    • HTML, CSS, JavaScript
    • Frontend frameworks (React / similar basic understanding acceptable)
    • Backend technologies (Node.js / Python / PHP or similar)
    • REST APIs and basic database concepts
    • Familiarity with SaaS tools, internal dashboards, and support workflows
    • Strong written communication skills with the ability to explain technical issues clearly
    • Comfortable reading and understanding technical tickets, logs, and SOPs
    • Ability to organize information clearly and maintain structured documentation
    • Strong problem-solving and analytical skills
    • Fast response time, accountability, and attention to detail

    Preferred Skills (Good to Have)

    • Experience with ticketing systems or internal support tools
    • Understanding of deployment workflows, hosting, or cloud platforms
    • Prior experience in technical support or internal operations support


location-iconJob Location

Jaipur, Rajasthan, India

Job Location

Jaipur, Rajasthan, India

Information
position
Position

Technical Support

qualification
Qualification
bachelor degree
workplace
Type of workplace
hybrid
languages0
English Languages
Proficient
languages0

Languages

English Hindi

Salary Range

INR 25K - INR 30K

(Monthly)

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