HR Manager

Customer Engagement:

• Initiate outbound calls or visits to recent customers with the goal of collecting online reviews.
• Build rapport with customers and create a positive impression of the review process.

Review Guidance:

• Educate customers on how to leave reviews on various online platforms.
• Provide clear instructions and address any questions or concerns.

Feedback Collection:

• Gather feedback, opinions, and suggestions from customers during conversations.
• Ensure customers feel valued and heard throughout the call or meeting.

Data Management:

• Record customer interactions, review commitments, and feedback received.
• Maintain accurate and organized records of calls and visits for reporting and follow-up.

Review Tracking:

• Monitor and track online reviews left by customers across different platforms.
• Compile review data to analyze trends and sentiments.