Customer Support Advisor

📌 Job Title: Customer Support Advisor (Fresher and Experienced)

Job Type: Full-time

 Location: Pune, Maharashtra

 Work Mode: Onsite

🔎 Job Overview

As a Customer Support Advisor, you will assist customers by resolving queries, handling issues, and providing accurate product/service information. Your communication skills and customer-first approach will help deliver exceptional service experiences.

🧾 Key Responsibilities

Provide excellent customer support via calls.

Address customer inquiries and resolve issues professionally and promptly.

Understand customer needs and offer accurate information and solutions.

Escalate unresolved concerns to the appropriate internal teams.

Maintain detailed records of customer interactions and feedback.

Support team goals and contribute to overall performance.

🎯 Key Requirements

English Fluency: Must meet Vasant 6 level or above.

Education: Bachelor’s degree in any field.

Strong communication and customer service skills.

Insurance background preferred (any insurance process experience works).

Prior customer service or BPO experience is an added advantage.

Fresher and Experienced candidates are welcome.

💼 What We Offer

Salary: ₹25,000 – ₹40,000 CTC per month (based on experience).

Dynamic, supportive, and inclusive work environment.

Excellent learning and career development opportunities.

Comprehensive training to enhance customer service capabilities.