Customer Service Representative_Text EN_JD

Provide online instant text consultation and answering for platform users to solve user operation problems. Provide professional product consulting services for platform users. Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction. Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements. Provide customers with system and product updates to ensure they are kept abreast of all significant changes. Other matters assigned by the supervisor. What we are looking for A bachelors degree in social media management, marketing, customer service, or a related field. At least 2 years of relevant experience in financial services, technology, and/or customer support. Have experience in customer-oriented support and service, and have experience in serving VIP customers. Have a positive working attitude, good communication and expression ability, and work under high pressure. English is fluent and can be used as a working language. Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge. Working hours Morning shift: 08:30~17:30(on-site) Evening shift: 15:00~00:00 (remote) Night shift: 00:00~08:30 (remote) 8-10 days off per month   Role: Customer Service Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Customer Service RepresentativeMedia managementQuality improvementCustomer satisfactionSocial mediaConsultingCustomer supportCustomer serviceCustomer complaintsFinancial services