Customer support executive - rozorpay process

Customer Support Executive – Razorpay Process

Location:

On-site – [Office Location based on allocation]

Process:

Razorpay

Employment Type:

Full-time

Salary / CTC:

Freshers: ₹25,000 CTC (₹20,000 Take Home)

Experienced: ₹27,000 CTC (₹22,000 Take Home)

1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home)

Shift & Working Days:

Shift: 8 AM – 8 PM (Any 9 hours)

6 working days with 1 rotational weekly off

Experience Required:

Freshers & Experienced candidates welcome

1+ year relevant experience preferred for higher CTC

Educational Qualification:

12th Pass / Graduate (Any Stream)

Required Skills & Competencies:

Excellent verbal and written communication in English & Hindi

Strong customer handling and problem-solving abilities

Basic computer literacy (MS Office, typing, navigation, CRM tools)

Ability to multitask in a high-volume environment

Interpersonal skills and professional attitude

Nice-to-Have Skills:

Experience in fintech or BPO customer support

Familiarity with payment platforms and financial transactions

Roles & Responsibilities:

Handle inbound and outbound queries for Razorpay services

Provide clear, accurate, and timely information to customers

Maintain CRM or tracking systems with customer interactions

Escalate unresolved issues to the relevant department

Follow process guidelines and quality standards

Support the team in achieving daily and weekly targets

Ensure compliance with company policies and KYC norms

Hiring Need:

Immediate

Skills & Requirements

Required Skills

Customer Support / BPO Handling × Inbound & Outbound Call Handling × Excellent Communication in English & Hindi × Problem Solving × Basic Computer Skills ×

Preferred Skills

Experience in Fintech or Payment Platforms × CRM Handling × Lead Generation & Follow-up ×

Experience

0 - 3 years

Education

12th

Age Range

21 - 25 years

Languages Required

English, Hindi