Bookings, Guest and Sales Support

Guest Communication Support: Serve as the first point of contact for all incoming calls, emails, and messages related to bookings and property information, ensuring timely and accurate responses. Booking Reservation Management: Manage daily booking inquiries and reservations, ensuring accuracy across all platforms (including Booking.com), and handling payment transactions in compliance with company policies. Guest Experience Coordination: Provide a seamless check-in process for guests, offering assistance and ensuring that all necessary information is provided. Stakeholder Coordination: Act as a liaison between landlords, tradespeople, cleaners, and guests to ensure smooth communication and coordination of maintenance tasks and guest needs. Review Management: Handle guest reviews and feedback on booking platforms like Booking.com, ensuring that guest concerns are addressed and satisfaction is maintained. Maintenance Operations: Create protocols for cleaning schedules and maintenance tasks, and ensure reminders and systems are in place for day-to-day operations. Pricing Availability Management: Manage pricing during peak and off-peak periods to maximize bookings, applying discount offers and managing special deals during holidays. Reporting: Provide weekly reports on payroll, contractor invoices, and other administrative tasks as required. Social Media Management: Update and maintain social media pages and websites to increase brand awareness and promote available properties. Other Responsibilities Make necessary process suggestions and improvements which can help the team. Contributes to team effort by accomplishing related results as needed. Perform other related tasks and duties that may be assigned by the client later on. About You Clear and Effective Communication: You excel in both written and verbal communication, ensuring prompt and clear responses to guests and team members. Experience: At least 5 years of experience in guest relations, property management, or similar roles in the hospitality or customer service industry. STR Booking Platforms Experience: Experience managing short-term rental properties, with solid knowledge of platforms such as Booking.com. Empathy Emotional Intelligence: You are naturally empathetic, with a high level of emotional intelligence, ensuring a positive and supportive experience for guests. Adaptable Flexible: You are comfortable with shifting schedules and changing priorities, especially in a fast-paced, customer-focused environment. Problem Solving: Excellent problem-solving skills and the ability to stay calm and focused during high-pressure situations. Tech-Savvy: Comfortable using technology and booking systems, with a quick ability to adapt to new tools and platforms. Attention to Detail: You have a keen eye for detail, ensuring that all guest interactions and internal processes are carefully managed. Social Media Skills: Experience with social media marketing is a plus. Role: Sales Support & Operations - Other Industry Type: Software Product Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Social media marketingHospitalityAdministrationHealth insuranceReservationPayrollService industryCustomer serviceProperty managementManagement