Communications Intern

Description Make the customer experience smooth and joyful by responding to their queries via email, social media, and other channels in a timely and friendly way Work with the Operations team to process orders and ensure timely delivery Handling any customer complaints or reassuring customers Be a superhero by collecting and analyzing customer feedback to help us improve our products and services Collaborate with the marketing team to create customer-centric content for our website and social media channels Be an all-rounder and assist with any other tasks assigned by the Founders Requirements: Great communication skills in English and Hindi Ability to empathize with customers and interacting with them warmly Proficiency in using email, social media, and other communication tools Attention to detail and ability to multitask in a fast-paced environment Strong problem-solving skills and ability to think creatively Ability to work independently and as part of a team Be a positive, fun-loving person who loves to spread happiness Passion for sustainability and being a part of a fast growing made-in-India brand Education and Experience: A Bachelor s degree Previous customer service or communications experience preferred, but not required Role: Customer Retention - Non Voice Industry Type: Chemicals Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills InternSocial mediaCustomer serviceCustomer complaintsCustomer experienceInternship