QA Consultant

QA Consultant

QA Engineer

Bill Gosling , Jaipur

Job Description

Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer
What Youll Do:
  • Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
  • Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
  • Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
  • Meet and exceed daily volume and productivity targets
  • Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
  • Participate in various internal/external training programs to continuously hone required skills and knowledge base.
Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.
What Were Looking For:
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role
Head - Information Security,
BPM / BPO,
IT & Information Security,
Full Time, Permanent
IT Security
Education
Any Graduate
Any Postgraduate

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Key Skills
Training Usage French Sales Information security Focus HR policies Outsourcing Financial services Auditing
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Requirements

    No data Found

Skills

Soft Skill

    No data Found

Experience

    No data Found

Industry Preference

  • Information Technology

English Language

  • Basic

Salary Offer

(Based On Interview)

Location

Jaipur

Information

Position

QA Engineer

Qualification

No data Found

Work Experience

No data Found

Job Type

Experienced

Specialization

No data Found

Type of workplace

on-site

Language