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Customer support

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Customer support

Call Centre Agent

believer infoserv consultancy, Gurgaon, Haryana, India

About Us

Job Title: Customer Support Executive – Hindi (F4 Level)

Location: [Gurgaon]

Shift: 24×7 Rotational Shifts


Job Description:

We are looking for highly fluent Hindi-speaking Customer Support Executives (F4 level) for a 24×7 support environment. The role involves handling customer interactions through voice/non-voice channels while ensuring high-quality service delivery.


Eligibility Criteria:

  • Education:

    • Graduation mandatory (No BE / BTech candidates allowed)

    • 12th pass candidates not eligible

  • Language Proficiency:

    • Written & spoken Hindi – Very fluent

  • Versant Scores:

    • Voice Versant: Minimum 56

    • Non-Voice Versant: Minimum 58

  • Typing Speed:

    • Minimum 30 WPM / 90% accuracy


Key Responsibilities:

  • Handle customer queries professionally in Hindi

  • Provide accurate and timely resolutions

  • Maintain service quality and compliance standards

  • Document interactions clearly and correctly

  • Work effectively in rotational shifts, including nights


Compensation Details:

  • CTC: ₹3,30,000 per annum

  • In-hand Salary: Approx. ₹21,000 per month

  • Complexity Allowance: ₹6,000 per month (additional)


Additional Requirements:

  • Willingness to work in a 24×7 shift environment

  • Strong communication and problem-solving skills

  • Customer-focused mindset

Job Location

gurgaon

Job Location

gurgaon

Information
position
Position

Call Centre Agent

qualification
Qualification
bachelor degree
job-type
Job Type
workplace
Type of workplace
on-site
languages0
English Languages
Basic

Salary Range

(Based On Interview)

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