DESKTOP ENGINEER

Job Summary:

The Desktop Engineer is responsible for installing, configuring, and maintaining desktop computers, laptops, peripherals, and software within the organization. This role provides technical support to end-users, ensures system reliability, and helps maintain IT security and performance standards across all user devices.

Key Responsibilities:

• Install, configure, and troubleshoot desktop systems, laptops, printers, and other peripherals.
• Provide technical support for hardware, software, and network connectivity issues.
• Manage user accounts, permissions, and access within Active Directory and related systems.
• Perform regular system updates, patches, and antivirus checks to maintain security compliance.
• Configure and deploy operating systems and applications using imaging tools or manual setup.
• Monitor IT assets, maintain inventory records, and assist in hardware/software procurement.
• Support users via remote tools, phone, or onsite visits as needed.
• Collaborate with network and system teams to resolve escalated technical issues.
• Maintain documentation for system configurations, user guides, and support procedures.
• Assist in onboarding/offboarding users and setting up new workstations.

Required Qualifications:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1–3 years of experience in IT desktop or technical support.
• Proficiency in Windows 10/11, Microsoft Office, and basic networking concepts (TCP/IP, DNS, DHCP).
• Hands-on experience with hardware troubleshooting and replacement.
• Knowledge of Active Directory, Office 365, and remote support tools (TeamViewer, AnyDesk, RDP).
• Understanding of endpoint security tools and data protection practices.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
• Experience with imaging and deployment tools (SCCM, Intune, or MDT).
• Familiarity with macOS or Linux environments.
• Exposure to ticketing systems (ServiceNow, Jira, or Freshservice).