Business Systems Analyst

You will partner with IT to support the Experience Cloud Platform. Moreover, you will support digital strategy programs that enhance customer experience. Our collaborative, innovative culture fosters learning and empowers you to impact our business.   As a Business Systems Analyst, you will be responsible for: Providing expert guidance on Salesforce Experience Cloud on projects and enhancements to the Akamai Customer Community Collaborating with stakeholders in global services to understand and document business problems and needs Collaborating within DSP to assess processes, align outcomes, and propose solutions based on industry best practices. Conducting stakeholder interviews, defining requirements, analyzing stakeholders, and collaborating with IT to plan and execute solutions. Developing and coordinating user acceptance testing, documentation, and training for business users. To be successful in this role you will: Have a Bachelors Degree Bring 3+ years experience as an analyst or architect leading Salesforce implementations and global Experience Cloud projects. Possess 3+ years of experience in scoping, documenting use cases, process flows, requirements, UAT, and change management. Demonstrate excellent interpersonal and organizational skills with an ability to communicate effectively with all stakeholders. Have experience working with the Salesforce Service Cloud Environment Demonstrate expertise in Salesforce Platform, including configuring, customizing, and integrating with external systems.4o mini Have experience working on multi-release projects following the Agile methodology Role: Business Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate read more Key Skills AnalystAutomationChange managementClouddigital strategyAgile methodologyCustomer experienceUser acceptance testingSalesforce